Returns & Exchanges
Products purchased from our online store can be returned or exchanged within 30 days from the date you have received your order. Please contact us either by phone at 310-953-4932 during regular business hours 8AM - 4 PM PST Monday - Friday, or e-mail us at firstname.lastname@example.org to receive your RMN and return information. At this time Deus does not provide a return shipping label. Because of this please keep in mind any return or exchange shipment fees are at the expense of the shipper.
Before you return or exchange your order please make sure of the following:
- The product was purchased within the last 30 days
- The product is in its original packaging
- The product is unworn, unwashed, and without alterations
- The product is full price / non-sale
- The product was originally purchased from Deus Ex Machina USA online
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return or exchange.
When your return has been received and processed at our fulfillment center we will issue a refund to the original form of payment. Please note however that all original shipment fees are non-refundable. We kindly ask that you allow 5-7 business days for your refund to post to your account.
A confirmation will be e-mailed to the original order's e-mail address once the refund has been issued.
Please follow the above guidelines from our return policy for an exchange.
Once your exchange order is received we will follow up with an e-mail confirmation requesting the items you would like to exchange for. Please allow 1-2 business days for your exchange order to process.
If there is a price difference in the item(s) wishing to exchange a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless another address is specified on the customer's behalf. Please allow 24 hours for tracking confirmation to update.