Returns & Exchanges

Returns & Exchanges 

Return Policy

 

Products purchased from our online store can be returned or exchanged within 40 days from the date you have received your order. All items must be in their original packaging, unworn, unwashed, and without any alterations. Please note that all sale items, custom orders, bicycles, surfboards, gift cards are final sale and are not eligible for a return or exchange.

 

To return an item please follow the directions below:


1. Go to our Deus Return Center to begin the return process. Please enter your e-mail address associated with your order and click "Start Your Return". Once you have accessed the Return Center, please select the item(s) you wish to return along with the corresponding reason(s) for the return. A refund estimate will then be provided to you.


2. Once you have verified the items for return, you will be able to print out your USPS return label. All return orders will be shipped through USPS Priority Mail. Before packing up your return, please ensure all original tags are attached. Please print your return label and affix to your parcel to be dropped off at your nearest USPS location. Please note the cost of the return label will be deducted from your original purchase amount. 
 

 

3. A refund will be issued once your return has been received and accepted back into our inventory. Please allow 1-2 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.

 

If you would like to ship your return back yourself and not through our generated return label system, please contact us.

 

* Please note: All returns and exchanges from online orders cannot be accepted back at our Venice retail location at the moment.

 

Exchanges

 

Please follow the above guidelines from our return policy for an exchange.

 

Once your exchange order is received at our offices we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through USPS Priority Mail. If you would like your exchange order shipped through a different shipment method please note this in the comments section of the Return screen. Please allow 1-2 business days for your exchange order to process for shipment.

 

If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.

 

When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested on the customer's behalf. Please allow 24 hours for your tracking confirmation to update.

 

 

Damaged/Defective Orders

If you have received a damaged or defective item in your order, please contact us at eshop@us.deuscustoms.com at your earliest convenience and we can further assist you there.

 

For any further questions or inquiries please e-mail: eshop@us.deuscustoms.com